Welcome to the Refund Policy for Tower Brawl. We value our customers and strive to provide an exceptional gaming experience. This Refund Policy explains the conditions under which you may be eligible for a refund and outlines the process for requesting a refund for any purchases or in-game transactions.
1. Eligibility for Refunds: Refunds may be granted under specific circumstances, including but not limited to technical issues that prevent you from accessing the game or its features, accidental purchases, or dissatisfaction with digital content. Each refund request is evaluated on a case-by-case basis.
2. How to Request a Refund: To request a refund, please contact our customer support team at support@factorsgames.com. Your request should include your account details, proof of purchase, and a detailed explanation of the issue. We strive to respond to all refund inquiries within 48 hours.
3. Processing Refunds: Once your refund request has been reviewed and approved, please allow 7-10 business days for the refund to be processed and reflected in your original payment method. The processing time may vary based on your bank or payment provider.
4. Non-Refundable Items: Certain in-game purchases, consumable digital items, subscription services, and promotional offers may not be eligible for refunds. Please review the details of your purchase before submitting a refund request.
5. Chargebacks and Disputes: If you initiate a chargeback through your bank or payment provider, please notify us immediately so that we may work to resolve the issue. Unauthorized chargebacks may result in the suspension of your account and forfeiture of any associated benefits.
6. Policy Modifications: Tower Brawl reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services after such updates constitutes your acceptance of the new terms.
7. Contact and Support: For any questions or concerns regarding this Refund Policy, please reach out to our support team at support@factorsgames.com. We are committed to ensuring your satisfaction and will do our best to address your inquiries promptly.
By using our website and making purchases, you agree to be bound by this Refund Policy. We appreciate your trust in Tower Brawl and are dedicated to resolving any issues in a fair and timely manner.